Refund and Returns Policy

You may request a return within 30 days after the order is delivered. Contact ZUZSE before sending the item so we can confirm eligibility and provide the correct return instructions.

Returned products must be unworn, unwashed and unaltered, with the original tags and packaging. Items with stains, odours, pet hair, damaged printing or signs of use may not qualify for a refund.

Personalized items are not returnable. Refunds or replacements are only available when the item is defective, damaged, or incorrect. ZUZSE is not responsible if a player later changes team or shirt number, or if an official badge or design changes after purchase.

Refunds

After the return reaches us, we inspect the product and email you with the outcome. Inspection checks the condition, tags, packaging and whether the returned item matches the approved request.

Approved refunds are issued to the original payment method. Your bank or payment provider may need additional business days to display the credit after it is processed.

Damaged or Wrong Items

If an item arrives damaged, defective or different from the order, contact us within 7 days of delivery. Include the order number, photos of the item, packaging and shipping label. We will review the evidence and explain the available replacement or refund option.

Non-Returnable Items

Personalized jerseys, custom names, numbers, patches or player printing
Worn, washed, altered, stained or damaged items
Gift cards and items clearly marked final sale

Shipping Costs

For a change-of-mind return, the customer is responsible for return shipping and any non-refundable carrier charges. If ZUZSE sent the wrong item or confirms a qualifying defect, we will explain the appropriate return or replacement arrangement.

Need Help?

Cancellation requests should be sent as soon as possible. An order cannot be cancelled after dispatch, and personalized orders may enter production quickly. We will confirm whether the request can still be accepted.Order Cancellations

We do not guarantee direct exchanges for every product or size. Contact us first so we can check availability. In some cases, the original item must be returned and a new order placed after the return is approved.

Exchanges

Need help? Email 13415845678x@gmail.com with your order number and the reason for the request. Do not send a return until our support team confirms the return address and instructions.