Frequently Asked Questions
Orders and Products — How do I choose the right size? Use the measurements shown on the product page and compare them with a jersey that already fits you. Fan versions are generally more relaxed, while player versions normally fit closer to the body. If you are between sizes, the larger size is usually the safer choice.
Can I customize a jersey? Eligible products show personalization options on the product page. Check every name, number and spelling before checkout. Because personalized items are made to your instructions, they normally cannot be changed or returned unless they arrive faulty or do not match the submitted details.
Shipping and Tracking — How long does delivery take? Most orders are prepared within 2–7 business days. Delivery commonly takes another 5–25 business days, depending on the destination, local carrier, customs processing and seasonal demand. Custom orders may require additional preparation time.
How can I track my order? We send a tracking number by email after dispatch. It may take 2–5 days for the first carrier scan to appear. Registered customers can also review order information in My Account.
Returns and Support — Can I return an item? Eligible unworn items can be returned under our Refund and Returns Policy. Keep the original packaging and contact us before sending anything back. Customized jerseys are excluded unless they are faulty or different from the approved order details.
How can I contact ZUZSE? Email 13415845678x@gmail.com or use WhatsApp at +86 130 7846 6475. Include your order number, the product name and a short description of the issue so our support team can respond accurately.
What is the difference between fan and player version jerseys? Fan versions are designed for comfortable everyday wear, with a roomier fit and durable details. Player versions use a slimmer athletic cut and lighter performance materials. Check the individual product description because construction can vary.
Do soccer jerseys run small? Fit depends on the product and version. Player versions commonly feel tighter than fan versions. Measure your chest and compare it with the size chart instead of relying only on the size printed on another brand.
Can I wash a soccer jersey in a washing machine? Follow the care label first. For most jerseys, turn the shirt inside out, wash it in cold water on a gentle cycle and keep it away from zippers or rough fabrics. Air drying helps protect prints, badges and personalization.
Do you ship soccer jerseys to the United States? Yes, eligible products can be shipped to U.S. addresses. The final delivery estimate depends on preparation time, the selected service, customs and the local carrier. Tracking is sent after the parcel leaves our facility.
Can I change or cancel an order after placing it? Contact us as soon as possible and include the order number. We will check its processing status. Changes are not guaranteed after preparation begins, and personalized orders may enter production quickly.
Read the football jersey size guide
Still need help? Visit the Contact Us page with your order number or product link. We will review the details and reply with the most relevant next step.
